Call Center – Service Travel Sales

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $0 - $18 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

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Globus family of brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1928

👥 B2C

B2C • Travel • Tourism

Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.

📋 Description

• Receive 30+ incoming calls a day and create happy guests • Engage with customers via phone and email • Call out or email to guests regularly to follow up with existing customers • Responsible for hitting clear monthly sales goals and KPIs • Maintain call handling expectations • Engage in Lead Campaigns as assigned • Engage in regular training to enhance skills • Meet regularly with Supervisor to discuss metrics and performance • Participate in weekly team meetings and on Teams Chats • Rotating Saturdays required. Will receive one day off that week to compensate • Overtime as needed

🎯 Requirements

• A minimum of 1 year or more experience in a sales and service capacity within a call center environment • Passionate about a positive guest experience and service minded • Thrives in a fast paced, sales/service focused environment • Excellent verbal skills to communicate with guests in a friendly and efficient manner • Good time management skills, adaptable and ability to manage call flow/control • Demonstrated ability to write effective, professional email communication • Demonstrating the importance of service in retaining customer loyalty • Technical and functional skills using a variety of computer applications such as In-house Reservation System, Dynamics 365 (CRM), Intranet, Word, Excel, Outlook, Internet, and may include airline GDS • Interest in travel and working with points of interest/geography are a plus! • Product knowledge of Globus products, services, policies, and features (key differences) even more a plus! • Ability to work in a call center environment that includes structure, shifts, performance measurements • Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status

🏖️ Benefits

• 401K Match • 16-26 days of vacation • Health, vision, dental and life insurance • Work from home options • Home office internet reimbursement