Call Center – Inbound Travel Sales, Vacation Planner

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $0 - $18 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

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Globus family of brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1928

👥 B2C

B2C • Travel • Tourism

Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.

📋 Description

• Receive 145+ incoming calls and create happy guests • Engage with customers via phone and email • Call out or email to guests regularly to follow up with existing customers • Responsible for hitting clear monthly sales goals and KPIs • Maintain call handling expectations • Engage in Lead Campaigns as assigned • Engage in regular training to enhance skills • Meet regularly with Supervisor to discuss metrics and performance • Participate in weekly team meetings and on Teams Chats • Rotating Saturdays required

🎯 Requirements

• 1 year Call Center Inbound Sales Experience • Handling up to 145 inbound calls a month on average as well as e-mails using Globus sales protocols • Excellent Computer skills – we use multiple systems to engage with our work and clients • Ability to navigate through multiple computer programs throughout the day • Excellent organization skills • Friendly and able to connect with our customers • Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about the products we are supplying • Understanding of Assumptive Close and how to take a Lead to a deposit • Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers

🏖️ Benefits

• 401K Match • 16-26 days of vacation • Health, vision, dental and life insurance • Work from home options • Home office internet reimbursement • Exciting Travel Benefits