Senior SCRUM Master – Operational Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $128k - $173.2k / year

⏰ Full Time

🟠 Senior

⚡️ Scrum Master + Agile Coach

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Establish operational goals and plans for the 24/7 team supporting program objectives, incident SLAs, and stabilization targets • Coach the team and Product Owners on Scrum, Kanban/Scrumban, and Epic/Story creation for incident-driven support work • Manage expectations among Product Owners, service owners, and stakeholders • Balance incident response, corrective maintenance, security/compliance activities, and minor enhancements • Lead coordination during high-severity incidents and outages • Facilitate incident bridges and ensure engagement of appropriate resources • Provide timely communication to management and stakeholders • Facilitate daily standups, shift handoffs, backlog refinement, retrospectives, and operational/incident reviews • Promote continuous improvement in incident handling and team workflows • Maintain JIRA and other information radiators showing incidents, defects, SLAs, operational tasks, and improvement items • Ensure accurate risk/issue and corrective-maintenance logs • Ensure definition of done includes root-cause analysis, verification, documentation, and updates to monitoring, runbooks, and knowledge bases • Identify and escalate risks, dependencies, and impediments • Coordinate with development, security, and platform teams • Contribute to status, SLA, and incident reports • Support operational support plans and post-deployment assessments • Build a trusting, safe environment focused on learning, prevention, and accountability • Coach the team toward self-management and operational discipline • Participate in Scrum of Scrums and architecture, security, and operations governance forums

🎯 Requirements

• Bachelor’s degree (BA or BS) • At least five (5 to 7+) years of experience in Agile development and an operations/support environment • Experience using, implementing, and operating within the Scaled Agile Framework (SAFe), including familiarity with PI concepts and ceremonies • Experience in or closely supporting software development organizations • Project Management Professional Certification (PMP) • Certified Scrum Master (CSM) or Agile Certified Practitioner (PMI-ACP) • SAFe Agilist (SA) • Experience leading or working with a 24/7 production support team, including on-call coordination and severity-based SLAs • Experience coordinating incident response for production systems • Experience working with cross-functional technical teams such as DevSecOps, DBA, developers, and testers • Strong facilitation, influence, and negotiation skills • Excellent written and verbal communication and problem-solving skills • Ability to manage multiple projects and multitask in a high-tempo environment • Ability to remain calm and focused during critical incidents • Preferred: experience with Jira/Service Desk, ServiceNow, monitoring/alerting platforms, FedRAMP, NIST, security scanning/logging, cloud-hosted applications, CI/CD, or DevSecOps environments • US citizenship is not required • No security clearance is required

🏖️ Benefits

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, and personal time • Paid holidays • Paid parental leave • Military leave • Bereavement leave • Jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Remote work