ServiceNow System Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $72.3k - $97.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems • Monitor and optimize system performance, resource utilization, data throughput, and platform stability • Conduct system capacity analysis and support long-term scalability planning • Maintain and administer user accounts, roles, permissions, and access controls according to NIH and NIAID security standards • Support configuration updates, scheduled maintenance, patch application, troubleshooting, and routine system health checks • Provide Tier 2 support for ServiceNow and related tools • Monitor integrations, jobs, and transactions for reliability and timely execution • Coordinate with developers, architects, and business analysts on deployments and release operational readiness • Maintain documentation for procedures, configurations, operational tasks, change records, and runbooks • Perform log reviews, error analysis, and basic root cause analysis for operational incidents • Support backup, restore, and disaster recovery testing for continuity-of-operations requirements • Participate in formal and informal review checkpoints throughout the development and release lifecycle • Support NIH/NIAID’s ServiceNow environment and related platforms across ITSM, ITOM, CMDB, SecOps, VR, and integrated systems

🎯 Requirements

• Ability to obtain and maintain NIH Public Trust • Bachelor’s Degree (or equivalent experience) • 3 or more years of experience performing system administration in a large computer-based environment • Hands-on experience administering or supporting ServiceNow, including configuration, operational maintenance, user management, workflows, or integrations • Basic scripting skills, including JavaScript or equivalent scripting ability used within ServiceNow or similar enterprise platforms • Experience performing daily system operations, configuration updates, maintenance, patching, and monitoring • Familiarity with ITSM or IT operations workflows • Experience assisting users with system access, navigation, and troubleshooting • Experience documenting procedures and following structured change management practices • Ability to analyze system performance, resource utilization, and capacity trends • Strong problem-solving skills, communication skills, and customer support competency • ServiceNow certification such as CSA or related module-specific certification (desired) • Experience supporting ServiceNow ITOM, CMDB, Discovery, Service Mapping, or Integration Hub (desired) • Experience configuring and supporting MID Servers (desired) • Experience with REST or SOAP API interactions (desired) • Familiarity with log analysis tools or platform monitoring dashboards (desired) • Experience supporting compliance-driven federal environments (desired) • Experience creating runbooks, SOPs, and operational checklists (desired) • Experience troubleshooting basic JavaScript or platform logic issues (desired) • US citizenship is not required

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay • Paid time off • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team focused on career goals • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • Full flex work weeks where possible • Vacation, sick, personal time, holiday, paid parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance