Telephony Test Engineer

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.7k - $102.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Software Development Engineer in Test (SDET)

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Design, develop, and implement test plans, manual test scripts for ACD, IVR, and IVA call flows • Validate routing logic, queue behaviors, agent workflows, and transfer scenarios • Test speech recognition, NLP-driven interactions, and conversational AI flows • Perform functional, regression, integration, and end‑to‑end testing across multiple platforms (telephony, CRM, backend services) • Analyze logs, call traces, and telephony events to identify defects and root causes • Collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions • Support UAT cycles and production validation during releases • Document test results, defects, and testing evidence clearly and accurately • Recommend improvements to call flows, user experience, and overall system performance

🎯 Requirements

• Education: Bachelor of Science • Experience: 2+ years of related experience • Required Skills: Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco, Nuance, or similar) • Experience with telephony call routing, SIP, CTI, and speech recognition technologies • Strong analytical and problem‑solving abilities with comfort interpreting call logs, traces, and backend service interactions • Experience using test management tools (Jira, ServiceNow Test Management) • Exposure to telecommunications and/or VoIP environments and protocols

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Paid time off including vacation, sick, personal time, holidays, paid parental, military, bereavement and jury duty leave • Full flex work week to own your priorities at work and at home • Total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees • Short and long-term disability benefits • Life, accidental death and dismemberment, personal accident, critical illness insurance