Senior Lifecycle Services Operations Manager

🔥 15 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GDT - General Datatech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2021-01

Consulting • Healthcare • Logistics

GDT - General Datatech is a global IT solutions provider that specializes in accelerating digitalization and advancing business goals through the transformation and modernization of platforms, networks, and security. The company offers a suite of infrastructure solutions supported by deep expertise and a flexible service delivery model, ensuring that it addresses the most pressing business needs of its clients. GDT stands out through its industry-leading cybersecurity, cloud and data center solutions, enterprise networking, and collaboration offerings. With over 450 certifications worldwide from leading technology providers such as Cisco, HPE, NetApp, and Fortinet, GDT is recognized for its extensive knowledge and ability to solve complex technology challenges, allowing businesses to enhance competitiveness and profitability. Its comprehensive range of services includes managed services, software and support, professional services, and resourcing, all designed to support digital transformation. GDT is committed to maintaining robust partnerships and delivering superior customer experiences.

📋 Description

• Own and continuously improve the operational framework for client Enterprise Agreement lifecycle management • Manage EA processes from onboarding and adoption through QBRs, renewal milestones, and True Forward / True-up coordination • Consolidate EA trackers into a single authoritative tracker with ownership, milestones, due dates, status, exceptions, and escalation paths • Establish review cadences and closed-loop action management; monitor completion and escalate overdue or blocked items • Maintain client-specific EA management plans and document operating procedures, controls, roles, and handoffs • Develop EA analytics covering license position, usage, utilization, adoption, and True Forward / True-up exposure • Coordinate Cisco data sourcing and refresh processes and improve data quality with data, BI, and technology teams • Create client-ready QBR materials connecting EA position, risks, opportunities, and recommended actions to client value • Prepare for and participate in high-touch client QBRs and coordinate follow-up actions through completion • Maintain accurate EA records across trackers, Cisco sources, CRM, and reporting systems; investigate discrepancies • Define requirements for tracker consolidation, data integrations, and workflow automation; coordinate design, testing, and adoption • Document Cisco EA licensing and operational procedures and create knowledge-transfer materials • Track and report operational measures, using results to prioritize improvements • Coordinate with Sales, Account Management, Renewals, Solution Architecture, Finance, Cisco, OEMs, and operations resources • Support EA onboarding, operational readiness, client information, adoption activities, review preparation, and issue escalation • Provide selected secondary support for GDTamp-related work intersecting with EA data, QBR analytics, lifecycle reporting, or client asset visibility • Lead or support cross-functional improvements and special projects related to EA lifecycle operations

🎯 Requirements

• Strong understanding of Enterprise Agreements, enterprise software licensing, subscriptions, renewals, client adoption, and lifecycle operations; Cisco EA experience is required • Ability to interpret EA program rules and contract terms, including license usage, over/under position, renewal milestones, and True Forward / True-up concepts • Experience building or interpreting operational analytics, client reporting, and executive-ready presentations • Experience with workflow trackers and operational systems such as Smartsheet, CRM platforms, SAP, Microsoft Teams, Cisco data sources, or similar tools • Strong process-management, project-management, documentation, change-management, and continuous-improvement skills • Ability to translate business and client needs into process requirements, data definitions, tracker logic, reporting, and automation requirements • Strong analytical judgment and attention to detail; ability to investigate data discrepancies and explain findings clearly • Strong written, verbal, and presentation skills, including client-facing QBR support • Ability to lead through influence and coordinate across cross-functional teams • Self-motivated, adaptable, organized, and able to manage multiple priorities • PMP, ITIL, Lean / Six Sigma, Agile, change-management, data-management, or comparable certifications preferred • Cisco certifications or training related to software, Enterprise Agreements, licensing, renewals, or adoption helpful • Bachelor’s degree in business, information technology, computer science, operations, or a related field preferred; equivalent relevant experience may be considered • 7+ years of experience in Enterprise Agreement, software/subscription lifecycle, technology services operations, renewals, customer success, or a related client-facing IT services environment • Experience managing cross-functional operational programs or complex customer lifecycle processes from onboarding through adoption, review, and renewal milestones • Experience analyzing enterprise software or license data, building operational reporting, and translating findings into clear recommendations • Experience designing or improving trackers, controls, SOPs, workflow automation, or data-quality processes • Experience with Cisco Enterprise Agreements, True Forward / True-up processes, Cisco data sources, or comparable enterprise licensing programs preferred • Experience with Power BI, Excel, SQL, CRM platforms, Smartsheet or similar workflow tools, and enterprise data systems such as SAP preferred

🏖️ Benefits

• Career development opportunities • Access to cutting-edge technology • Collaborative environment • People-first, inclusive culture • Employee recognition for contributions