Customer Experience Program Owner

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Own and drive the end-to-end customer experience strategy across PERS and its Customer Success organization. • Act as the voice of the customer to aid in shaping priorities by aligning CX initiatives through a One Vernova approach. • Create deeper customer loyalty, securing a competitive advantage for GE Vernova, and creating enduring value. • Build upon the current program foundation, inheriting existing frameworks, processes, and stakeholder relationships. • Improve and sustain customer experience for the customer accounts while building a scalable framework.

🎯 Requirements

• Bachelor's degree from an accredited university or equivalent work experience. • 3-5 years of experience in CX, solutions implementations or similar customer interactions within energy, industrial, or technology sectors. • Demonstrated success in process design and change management principles • Understanding of industry CX, NPS, and Customer Satisfaction Score (CSAT) standards and best practices • Experience with NPS or CSAT survey tools and analytics • Ability to influence across multiple levels of organization and business units • Exceptional communication and stakeholder management skills • Strategic thinker with an operational mindset and a passion for customer advocacy • Demonstrated collaboration and cooperation with a One Team mindset is a must-have for this role

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off