Field Services Team Lead

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🕒 May 29

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Support the Service Manager in driving regional execution, operational discipline, and customer satisfaction • Coordinate service execution activities, including R3, IKO, EKO, purchasing, and supplier procurement • Support resource planning and scheduling • Manage scope, change, and execution issue resolution • Respond to customer callouts and service requests • Support service quotation development • Partner with internal teams to drive on-time, on-scope execution • Support the Service Manager in managing the region to business KPIs • Review and audit field engineering deliverables, including time reports, trip reports, timesheets, software updates, and punch list completion • Support invoicing, revenue recognition, WIP, and ECA management • Build and maintain strong relationships with customers, business partners, and suppliers • Support team development across technical and operational capabilities • Drive operating discipline, compliance, and execution consistency

🎯 Requirements

• Bachelor’s degree in Industrial Automation, Electrical Engineering, Electronic Engineering, or related field from an accredited university or college; or High School Diploma / GED with a minimum of 4 years of industry experience • Minimum 4 years of field engineering experience in power generation, industrial automation, DCS, PLC, or related environments • Ability to troubleshoot control and instrumentation systems from field devices through control systems and networking • Proven ability to build credibility with customers, suppliers, and GE project management and engineering teams • Strong customer focus, interpersonal skills, and computer proficiency • Ability to work effectively in a dynamic, geographically dispersed team environment • Strong technical knowledge in one or more of the following: Steam turbine control, Combustion turbine control, Hydro turbine systems, Excitation and generator protection systems, Power plant BOP systems, Equipment installation in these technologies • Strong written and verbal communication skills in English • Customer-facing experience in field service, customer service, or project management • Valid driver’s license and passport, or ability to obtain

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions • company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off