Functional Advisory Program Manager

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Manage the day-to-day operations of the FA team, including FA Program SMEs and Technical Consultants, ensuring clarity of priorities, workload balance, and delivery excellence • Own and run the FA team’s operating cadences, including daily stand-ups, weekly planning, engagement reviews, and capacity planning sessions • Manage the engagement intake process end-to-end, including request triage, scoping, prioritization, and assignment of FA resources based on skills, availability, and customer impact • Drive execution of AVR playbooks across the team, ensuring consistency in approach, quality of deliverables, and adherence to established methodologies • Track and report on key performance indicators for the FA team, including engagement throughput, utilization, delivery quality, adoption lift, and customer satisfaction • Coordinate cross-functionally with Customer Success Managers, regional implementation leaders, and Product teams to align FA engagements with broader customer strategies • Manage escalation workflows, ensuring complex or at-risk engagements receive appropriate attention and resources in a timely manner • Support the continuous improvement of FA playbooks, engagement templates, and operational processes based on delivery learnings and team feedback • Facilitate knowledge sharing and best practice dissemination across the FA team and broader services organization • Maintain clear documentation of engagement status, outcomes, and lessons learned to support data-driven decision-making and organizational learning • Partner with the Director of Functional Advisory to translate strategic priorities into executable plans with clear timelines, owners, and success criteria • Ensure smooth onboarding of new FA team members, including role clarity, tool access, and integration into team operating rhythms

🎯 Requirements

• Bachelor’s degree from an accredited university or college or equivalent experience • 5+ years of experience in Program Management, Customer Success, Professional Services, Consulting, or other customer-facing roles • Demonstrated experience managing cross-functional workstreams, coordinating team execution, and driving operational rigor • Experience working with enterprise customers and managing complex, concurrent engagement delivery • Exceptional organizational skills with the ability to build disciplined operating cadences and translate strategic priorities into executable plans with clear owners and timelines • Proactively identifies bottlenecks, risks, and capacity constraints and takes action before they impact delivery • Partners effectively across functions (CSMs, implementation teams, Product, regional leaders) to align engagements with customer strategies and balance competing priorities • Communicates clearly and concisely with diverse audiences, from team members to senior leadership • Creates an environment where team members thrive by removing obstacles, fostering knowledge sharing, supporting onboarding, and recognizing contributions • Uses metrics, dashboards, and structured reviews to maintain visibility into engagement status, assess performance, and translate data into actionable insights for leadership • Thrives in ambiguous environments; energized by building operational structure, iterating on processes, and maintaining high delivery standards with flexibility • Experience in SaaS or subscription-based business models • PMP, PgMP, or other recognized program/project management certification • Experience with customer success platforms, engagement tracking tools, and operational analytics • Familiarity with adoption and value realization frameworks or scaled engagement models (e.g., Center of Excellence structures)

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off