Quality and Lean Manager

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• drive quality and lean maturity across Gas Power Services • serve as the bridge between technical excellence and commercial success • ensure our 'Inquiry-to-Order' (ITO) processes are robust, customer-focused, and highly competitive • Execute proactive efforts to eliminate customer escapes and minimize customer events • Monitor key leading and lagging indicators that directly impact ITO service quality and customer success across commercial operations • Perform systemic ITO problem-solving to root cause • Utilize the Zero Defect Framework to build cross-functional Value Stream capabilities • Build ITO maturity in the key elements of the GEV Lean Operating Method • Curate and disseminate all lean content • Serve as coach for senior business leaders • Support the ITO Commercial Audit Plan • Coordinate ITO data for the Services Quality Monthly Operating Reviews • Provide technical guidance and support to commercial teams regarding lean & quality strategy, culture, and continuous improvement methodologies

🎯 Requirements

• Bachelor’s Degree in Business or a Technical Discipline from an accredited college or university • at least 5 years of experience • Substantive experience in the Energy industry • significant proficiency in project management, quality management, and lean operating systems • Strong oral and written communication skills • demonstrated ability to analyze, resolve complex problems, and execute tasks with a focus on results • demonstrated mastery of applying lean in diverse contexts • skills facilitating global, cross-functional, mission-based teams toward a common goal • English proficiency is required

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off