Field Service Engineer 3

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Perform advanced troubleshooting and repair on assigned equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback • Lead customer communications and serve as escalation point for customer-related concerns, including installations • Own customer issues from dispatch or identification through resolution • Coordinate with team members on issue status for designated customers • Lead and communicate headquarters, zone, and area-level initiatives • Co-lead regular team or modality meetings as required • Recommend value-added services to help customers operate more efficiently • Maintain customer service logs and internal service records; order repair parts and manage cycle times • Use the GEHC escalation process and collaborate with regional and national support on corrective action plans • Serve as a member of the account community for key accounts and engage commercial counterparts • Identify sales leads, participate in sales opportunities such as contract renewals, and support revenue programs • Build customer relationships and focus on customer needs and satisfaction • Monitor competitor information and market trends • Collaborate with Commercial Sales teams and region/zone leadership to support business growth • Assist the Area Service Manager or Director of Service with growth and deployment strategies • Provide application training to clinical or scientific staff on designated equipment when required • Work in the San Antonio, Texas service region, primarily supporting MR modalities, on five 8-hour shifts

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing electrical equipment; OR equivalent military education and a minimum 4 years of experience servicing electrical equipment; OR High School Diploma/GED and a minimum 8 years of experience servicing electrical equipment • Experience interfacing with internal team members and external customers as part of a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft suite of products • Valid driver's license • Ability to work after-hours and/or a rotating on-call schedule, including weekends • Compliance with GEHC's background check, post-offer drug test, customer access policies, required immunizations, and potentially additional drug tests or background checks • Legal authorization to work in the United States; visa sponsorship is not available • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods • Ability to reach at, above, and below shoulder level, flex or extend the neck, and use good hand and finger dexterity

🏖️ Benefits

• Professional development • Competitive compensation • Relocation assistance provided • Remote work • After-hours/on-call compensation is not specified • Equal opportunity employment

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