Field Service Engineer, Level 3

🔥 8 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Perform advanced troubleshooting and repair on assigned equipment • Perform installation, validation, and maintenance on assigned equipment • Service ARC systems and provide support across additional Patient Care Solutions modalities as business needs require • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback • Lead customer communications and serve as escalation point for customer concerns, including installations • Own customer issues from dispatch or identification through resolution • Communicate HQ and Zone or Area-level initiatives • Co-lead team or modality meetings • Recommend value-added services to help customers operate more efficiently • Maintain customer service logs and internal service records; order repair parts and manage cycle times • Use the GEHC escalation process and collaborate with regional and national support on corrective action plans • Serve as a member and leader of account communities for key accounts • Engage commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs • Monitor competitor information and market trends • Collaborate with Commercial Sales teams and regional/zone leadership to support business growth • Assist with growth and deployment strategies • Provide application training to clinical or scientific staff when required

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment • Experience interfacing with internal team members and external customers in a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft suite of products • Must comply with GEHC's standard background check, including a post-offer drug test • Must comply with customer access policies, including required immunizations and additional drug tests or background checks when applicable • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity

🏖️ Benefits

• Professional development • Challenging careers • Competitive compensation • Relocation assistance provided • Equal opportunity employment • Customer-required vaccination support where applicable

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