Field Service Engineer

🔥 7 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $72k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Perform on-time and accurate preventative maintenance across one or more equipment modalities • Follow Field Modification Instructions and/or Instrument Service Information bulletins • Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques • Assist experienced field engineers with equipment installation • Perform basic troubleshooting and service repairs on designated equipment • Communicate and partner effectively with teammates and colleagues • Communicate with customers to ensure resolution and proper follow-up • Recommend value-added services to help customers operate more efficiently • Maintain customer service logs and internal service records • Order repair parts and manage cycle times • Use the GEHC escalation process and collaborate with regional and national support on corrective action plans • Serve as a member of the account community for key accounts • Engage commercial counterparts, identify potential sales leads, participate in contract renewals, and support revenue programs • Build and enhance customer relationships and become a perceived business partner • Monitor competitor information and market trends • Answer service calls independently without assistance within one year of employment • Cover the Boston, Massachusetts service area

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment • Experience with web applications and Microsoft Suite products • Must have and maintain a valid driver's license • Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity • Required vision abilities may include color, close, distance, peripheral, and depth perception • Legally authorized to work in the United States • Must successfully complete a drug screen, as applicable • Preferably experience in or exposure to MRI modality

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Relocation assistance • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) • Competitive compensation • Great work environment • Challenging careers

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