Technical Service Engineer II

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $70.4k - $105.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Learn specialized industry-specific software and technical configurations to support MIM customers • Provide customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff • Use remote technologies to diagnose and resolve complex technical issues • Guide customers in software configuration for optimal data sharing • Perform software updates, upgrades, and system migrations • Ensure customer satisfaction throughout the support journey • Share technical insights with MIM’s product, quality, and management teams • Collaborate with team members and departments to develop solutions • Facilitate technical training sessions for team members and cross-functional teams • Contribute to departmental operational improvement initiatives

🎯 Requirements

• 3+ years of technical experience within a hospital setting preferred • Computer networking, connectivity, and software troubleshooting experience • DICOM and PACS experience a plus • Strong written and verbal communication, organizational, and time management skills • Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset • Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups • Ability to work with a flexible schedule • Must be legally authorized to work in the United States • Employment visa sponsorship is not available • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Competitive compensation

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