Field Service Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform on-time and accurate preventative maintenance on one or more equipment modalities • Follow Field Modification Instructions and Instrument Service Information bulletins • Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques • Assist with equipment installation • Perform basic troubleshooting and service repairs on designated equipment • Communicate with teammates, colleagues, and customers to ensure issue resolution and follow-up • Recommend value-added services to help customers operate efficiently • Maintain customer service logs and internal service records • Order repair parts and manage cycle times • Use the GEHC escalation process and work with regional and national support on corrective action plans • Serve as a member of the account community for key accounts • Engage commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs • Build and enhance customer relationships and drive customer satisfaction • Monitor competitor information and market trends • Answer service calls independently within one year of employment • Complete applicable Quality, EHS, Compliance, and regulatory requirements

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment • Experience with web applications and Microsoft suite of products • Must have and maintain a valid Driver's License • Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity • Specific vision abilities may include color, close, distance, peripheral, and depth perception • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas now or in the future

🏖️ Benefits

• Professional development • Competitive compensation • Relocation assistance • After-hours/rotating on-call coverage for critical issues and weekends • GE HealthCare offers a great work environment • Equal Opportunity Employer • Drug screen as applicable • Some customer vaccination mandates may apply to certain employees

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