Operations Coordinator

🔥 25 minutes ago

🇺🇸 United States – Remote

💵 $49.7k - $74.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Provide operational support for field service activities, including, but not limited to service documentation, parts administration, PM processes, FMI coordination, and service tool utilization • Responsible for timely and accurate quoting for OnDemand services and ODS funnel management. • Main point of contact for field engineer onboarding and offboarding, ensuring all details within parts, tools, SRs, etc. retain continuity through transition • Partner to the Area Service Leader, Manager of Service Operations, and Region Operations Specialist Team to meet Daily Management goals. • Work within all related systems: CRM, FX, SFDC, web tools/reports, and legacy and Support Central systems to manage and complete all work. • Manage proactive weekly reporting to ASL team, driving operational rigor with FE teams, manage ad hoc report requests for the field service team • Handle all types of requests submitted into the department whether Imaging, multi-vendor, or PCS as needed. • Support proactive parts escalations and down customer system execution. • Maintain install database accuracy by supporting field team and external customers via phone and email. • Work closely with field service sales and service operations to resolve technical and process-related issues. • Effectively manage and prioritize various projects with minimal supervision.

🎯 Requirements

• High School or GED equivalent • minimum 2 years of experience in one or more of the following: service operations, field support, order management or administrative/customer service. • High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel) • Minimum two years' experience working with Microsoft Excel that includes sorting pivot tables and analysis.

🏖️ Benefits

• medical • dental • vision • paid time off • a 401(k) plan with employee and company contribution opportunities • life • disability • accident insurance • tuition reimbursement