Business Finance Manager – Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $106.9k - $188.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive monthly renewal and retention analytics for Customer Success and executive leadership • Deliver weekly Customer Success sales opportunity pipeline insights • Analyze customer behavior and financial data to inform priorities, resource decisions, and retention strategies • Lead financial support for annual renewal target planning • Oversee financial performance and P&L visibility for Technical Account Manager programs • Own the Customer Success Finance web portal for the Chief Customer Officer • Advance AI tools, including Claude, to automate analysis and strengthen reporting • Partner with Customer Success, Finance, and senior leaders on SaaS metrics, recommendations, and decision making

🎯 Requirements

• 6+ years of experience in Finance, Strategic Finance, FP&A, Consulting, or a related analytical discipline • Strong understanding of revenue and SaaS business metrics, including renewals, retention, pipeline, and ARR • Demonstrated ability to translate complex financial and operational data into clear insights and recommendations for business leaders • Proven experience managing multiple priorities independently while maintaining strong analytical rigor and attention to detail • Excellent communication and stakeholder management skills, with the ability to frame strategic questions and influence cross-functional decision making • Experience using AI-powered tools to improve analysis, reporting, automation, or productivity • Strong record of collaboration, curiosity, sound judgment, and empathy when working across teams and with senior stakeholders • Experience in a SaaS, cloud software, subscription, or recurring revenue business • Proficiency with SQL, Tableau, Snowflake, or comparable data querying, analytics, and visualization tools • Experience supporting Customer Success, renewals, retention, or other customer lifecycle organizations • Background developing scalable reporting or analytical processes that improve visibility and decision support

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support