Lead Software Engineer, CRM – Integrations

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $147.1k - $258.7k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Build modern integration solutions using web UI frameworks, REST APIs, and cloud services • Develop and maintain integrations with mainstream CRM systems and third-party providers across the full stack • Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities • Contribute to technical design reviews, code reviews, and engineering best practices • Write and maintain automated unit, integration, and end-to-end tests, including continuous operations automation • Improve system reliability, scalability, performance, monitoring, alerting, and incident response • Deploy, automate, and maintain large-scale AWS infrastructure • Participate in the team's on-call rotation and improve service operations • Experiment with new technologies, AI-assisted development workflows, and modern engineering approaches • Apply AI-powered development practices to accelerate prototyping, implementation, testing, and operational efficiency • Review code, mentor peers, share best practices, and help other teams resolve platform pain points • Troubleshoot production incidents and drive issues from symptoms to root cause

🎯 Requirements

• Bachelor's or Master's degree in Computer Science or a related discipline • 8+ years of software engineering experience, with demonstrated technical leadership and cross-team impact • Strong understanding of modern web UI frameworks and REST API-based architectures • Experience building and operating cloud-native or microservice-based applications • Hands-on experience with at least one major CRM platform (Salesforce, ServiceNow, or equivalent) • Hands-on experience with at least one major CRM API (Apex, Lightning, NestJS, or equivalent) • Full-stack development experience, with proficiency in front-end and back-end development • Proficiency in at least two modern JavaScript frameworks (React, Vue, Svelte, or equivalent) • Experience with NestJS or equivalent Node.js backend frameworks for building RESTful API services • Strong fundamentals in algorithms, data structures, and distributed systems design • Proven experience with event-driven and service-oriented architectures (e.g., Kafka, Kinesis, SQS) • Solid understanding of OAuth 2.0 / PKCE authentication, WebRTC, and cross-origin communication patterns (iFrame, PostMessage) • Hands-on experience with automated testing, continuous integration, and continuous deployment practices • Self-starter with strong problem-solving skills and ability to translate complex problems into practical solutions • Pragmatic, action-oriented, and growth-minded

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support