Senior Director, Global Partner Strategy – Programs

Job not on LinkedIn

🔥 6 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $189k - $332.4k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Define and evolve the annual global partner strategy/program aligned to Genesys growth objectives. • Design and scale global partner programs that drive partner-sourced and partner-influenced revenue. • Own the annual partner tiering and segmentation framework and set annual partner KPIs. • Design and manage the global partner incentive strategy. • Serve as the primary point of contact for partner stakeholders on program/strategy escalations. • Define KPIs and performance metrics to measure partner success. • Lead and develop the global virtual partner support center and specialist teams.

🎯 Requirements

• Bachelor’s degree required; MBA or equivalent experience preferred. • 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex, enterprise technology environment. • Comfort operating at fast pace with high visibility, being responsive outside of standard business hours, with travel 2x per year to Manila, Philippines, and 4x per year to other locations • Knowledge of how Partner organizations operate: how they are structured, how partner leaders and sales managers work day to day, and what field pain points look and feel like. • Proven track record of designing and executing partner programs that drive growth and scale at a global level. • Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud) • Experience with partner tools such as Partner Stack • Ability to influence senior stakeholders across functions and regions. • High tolerance for ambiguity, with the ability to act decisively when situations fall outside established norms. • Confidence in unstructured environments, balancing nuance and urgency. • Experience leading large, globally distributed teams • Strong understanding of global go-to-market models, partner ecosystems, and enterprise SaaS sales motions. • Analytical, communication, and executive-presence capabilities. • Familiarity with Salesforce at a functional level, including how CRM workflows, personas, and access models are structured in an enterprise environment • Ability to build and develop high-performing teams across multiple workstreams through complexity and change.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments