Senior Manager, Americas Order Management

Job not on LinkedIn

🕒 May 28

🌲 North Carolina, Massachusetts – Remote

🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $109.2k - $192k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive end-to-end Order Management and billing operations with a focus on completeness, accuracy, compliance, scalability, and operational efficiency. • Establish operational objectives, staffing strategies, and execution plans for Americas Order Management functions in alignment with regional and global priorities. • Evaluate operational and financial risks and strengthen internal control frameworks aligned with SOX and company compliance standards. • Manage and monitor operational KPIs, service levels, and performance metrics to support accountability and continuous improvement. • Lead cross-functional transformation initiatives involving Sales, Finance, Revenue Operations, IT, Customer Success, and Receivables Management. • Drive process modernization through automation, AI-enabled capabilities, workflow optimization, and digital transformation initiatives. • Establish and enhance policies, procedures, and standardized operating practices. • Analyze complex operational challenges where problems may not be clearly defined and determine appropriate solutions using business judgment, organizational precedent, and data-driven analysis. • Improve customer billing experience through timely resolution of disputes, proactive issue identification, and sustainable root-cause remediation. • Coach and develop team members while fostering collaboration, accountability, innovation, and employee engagement across geographically distributed teams.

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field • Minimum 10 years of progressive leadership experience in Order-to-Cash, Order Management, Revenue Operations and Accounting, Finance, Audit or related leadership roles within a global SaaS or technology organization. • Strong understanding of internal controls, revenue accounting, financial risk management, and process optimization. • Demonstrated experience leading large or multi-functional teams • Experience managing initiatives involving process transformation, automation, RPA, AI-enabled technologies, or workflow optimization. • Strong analytical, strategic thinking, and organizational leadership capabilities. • Experience with enterprise systems such as Salesforce, Zuora, Workday, or related platforms preferred.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments