Services Engagement Director

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🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $129.6k - $228k / year

⏰ Full Time

🔴 Lead

👔 Director

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Drive enterprise-scale customer experience transformation by owning how organizations adopt, expand, and realize measurable value from the Genesys platform. • Shape revenue growth, platform expansion, and long-term customer success across complex, high-value accounts. • Operate at the intersection of sales, services, and customer success, influencing strategy, guiding AI-enabled transformation, and aligning executive stakeholders around measurable impact. • Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth, expansion, and long-term account value. • Build and scale a high-quality services pipeline that accelerates deal velocity and increases platform adoption across strategic customers. • Lead complex, multi-solution services engagements that align consulting, implementation, migration, and optimization to measurable business outcomes. • Design outcome-driven proposals that quantify impact across AI-powered CX, automation, analytics, and orchestration initiatives. • Partner with cross-functional leaders to align services strategy with account plans, lifecycle milestones, and customer success objectives. • Influence deal structures and negotiate agreements that maximize customer value, retention, and recurring revenue potential. • Guide customers through AI-enabled transformation journeys that improve operational efficiency, experience quality, and digital performance. • Ensure alignment between services sold and delivery execution to achieve successful outcomes and high customer satisfaction. • Expand services footprint within existing accounts by identifying opportunities for innovation, optimization, and AI enablement. • Strengthen executive relationships to drive customer retention, platform expansion, and long-term strategic partnerships. • Maintain deep expertise in AI-enabled CX trends, competitive dynamics, and emerging technologies to inform customer strategy. • Enable adoption of new Genesys capabilities and services that enhance performance, scalability, and business outcomes.

🎯 Requirements

• 5 to 7 or more years of experience in SaaS or cloud sales, with a strong focus on Professional Services engagements • Demonstrated success selling complex, multi-stakeholder Professional Services solutions within enterprise environments • Proven track record of owning and closing services-driven revenue across large, strategic accounts • Strong experience supporting cloud transformation initiatives, including migration and modernization programs • Background in CCaaS, customer experience platforms, or related enterprise

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments