Staff Product Manager – Digital AI Engagement, Messaging

🕒 September 16

🗽 New York, North Carolina, +2 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $135.6k - $238.4k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end product definition and successful delivery of priority AI-powered messaging use cases • Define how generative AI, conversational AI, messaging, and Genesys Cloud Digital platform capabilities work together • Design mobile-first, asynchronous messaging experiences across the complete customer journey • Validate product direction and customer outcomes through customer insight, usage patterns, and production data • Identify capability gaps and product friction affecting AI-powered messaging deployment and enterprise scaling • Translate priority use cases into customer problems and experience requirements influencing AI, Messaging, and Digital Platform roadmaps • Drive AI and automation use cases from experimentation to repeatable production adoption • Shape customer experiences across native Genesys AI and third-party automation capabilities • Influence priorities across product and engineering teams beyond direct ownership • Partner with AI, Digital Platform, Messaging, Engineering, Design, Product Marketing, Customer Success, and Sales • Connect product strategy, customer needs, go-to-market readiness, and adoption outcomes

🎯 Requirements

• 5+ years of Product Management experience building and scaling customer-facing software products • Demonstrated experience with AI-powered, conversational, or automation experiences • Strong working understanding of generative AI, conversational AI, virtual agents, or agentic systems • Strong product judgment and customer empathy • Ability to identify meaningful customer problems and translate them into compelling end-to-end product experiences • Strong systems thinking • Ability to understand how multiple product, AI, messaging, and platform capabilities work together • Ability to define product strategy and make effective prioritization decisions using customer insight, product data, business context, and technical constraints • Proven ability to collaborate and influence across Product, Engineering, Design, and other cross-functional teams • Strong communication and stakeholder management skills • Experience with messaging, digital engagement, conversational AI, virtual agents, or agentic AI products • Experience bringing AI or automation use cases from experimentation through production deployment and sustained customer adoption • Familiarity with enterprise SaaS, customer service, contact center, CRM, customer experience, or experience orchestration platforms • Experience using customer research, product analytics, experimentation, and production data to evaluate AI-powered experiences and inform product decisions • Role must be based in EST or CST

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support

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