Patient Support Specialist

🔥 0 minutes ago

🌽 Illinois, Tennessee, +2 more states – Remote

🌽 Illinois – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Geode Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Geode Health is a comprehensive mental healthcare provider that offers a wide range of psychiatric and therapeutic services to meet the diverse needs of patients. The company provides treatments for conditions such as depression, anxiety, ADHD, trauma, disordered eating, and addiction. Geode Health emphasizes affordability and accessibility by accepting most insurance plans and offering flexible scheduling options, including in-person and virtual visits. Led by board-certified psychiatrists, their care teams include therapists, nurse practitioners, and physician assistants to ensure patients receive the right care at the lowest cost. Geode Health is committed to ethical, evidence-based practices and works to deliver the highest quality of care in local community settings.

📋 Description

• Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences • Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions • Work with patients and insurance carriers to resolve patient billing inquiries • Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others • Maintain confidentiality of all patient information with a full understanding of HIPAA requirements • Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules • Other duties as assigned

🎯 Requirements

• 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center • Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction • High School diploma or GED required

🏖️ Benefits

• Competitive compensation • Flexible schedule • In-person and virtual patient visits • Comprehensive admin support (front office, accounting, finance, payroll, HR, etc) • Professional development opportunities • Clinical community, support, and leadership • Medical, dental and vision benefits • Life insurance • Short and long-term disability • Paid vacation and holidays • Matching 401k plan • State of the art technology