Bilingual Family Care Navigator, Spanish

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AnswersNow

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

📚 Education

💰 $11M Series A on 2023-02

Healthcare Insurance • Telecommunications • Education

AnswersNow is a company dedicated to providing virtual autism support for families everywhere. They offer ABA therapy on an engaging virtual platform, aiming to make support accessible without a waitlist, and they work with all major insurance carriers including Medicaid. The company tailors their evidence-based care to address the specific needs and priorities of each family. Their team includes board-certified behavior analysts (BCBAs) with extensive training, who provide one-on-one expert support through their proprietary digital platform, allowing for therapy sessions to be conducted in a family-friendly environment. AnswersNow's mission is to empower families with flexible, quality care and to make the world more inclusive for individuals with autism.

📋 Description

• Drive High-Velocity Outbound Outreach: Execute high-volume inbound/outbound call, SMS, and email cadences through Aircall to immediately qualify inquiring families, capture database profile details, and aggressively minimize speed-to-lead times. • Convert Leads to Scheduled Assessments: Own top-of-funnel conversion metrics by actively nurturing inquiring families through the CRM pipeline, overcoming hesitations, and successfully booking their initial clinical orientations and assessments. • Deliver Consultative Benefits Pitching: Review insurance eligibility and clearly articulate complex ABA benefits to families, translating financial and technical jargon into a clear value proposition that drives immediate commitment. • Navigate Friction & Secure Prior Authorizations: Move families flawlessly through the intake workflow by uploading medical records, verifying diagnostic criteria, and securing initial insurance assessment authorizations to eliminate process delays.

🎯 Requirements

• 3+ months of ABA clinical experience or relevant training as an RBT • Previous experience in client support, onboarding, or customer service within a clinical setting • Strong written, verbal, and interpersonal communication skills • Ability to troubleshoot issues, identify patterns, and escalate appropriately • Strong problem-solving skills • Strong attention to detail and ability to manage multiple client inquiries simultaneously • Comfortable using technology, virtual communication tools, and customer support systems • Availability to work 9 a.m. to 6 p.m. Eastern • Inside Sales or High-Volume Intake Background: 1–3+ years of experience in an inside sales, high-volume customer intake, enrollment advising, or metric-driven customer success environment where phone time and outreach activity were daily KPIs. • Pipeline & Target Orientation: Proven ability to manage a dense CRM sales funnel (HubSpot experience preferred), with a strong focus on tracking conversion rates, call volumes, and pipeline velocity. • Consultative Communication & Trust Building: Exceptional verbal stamina and communication skills; ability to build immediate trust over the phone with sensitive families while clearly conveying value. • Frictionless Task Execution: Highly organized and details-obsessed; capable of processing technical document workflows (like medical records and insurance forms) rapidly without dropping the ball in a fast-paced environment. • Education: Associate’s degree or higher preferred; equivalent professional high-volume outreach or sales experience will be strongly considered.

🏖️ Benefits

• Fully remote – work from anywhere in the U.S. • Flexible hours with an async-friendly team culture