Bilingual Intake Specialist

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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TorkLaw

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

📋 Compliance

B2C • Compliance • Legal

TorkLaw is a plaintiffs-only law firm that specializes in representing individuals who have been injured or have lost loved ones due to negligence or wrongdoing. With practice areas that include car accidents, motorcycle accidents, defective products, and wrongful death, TorkLaw is dedicated to helping victims navigate the complex legal system. The firm prides itself on recovering hundreds of millions of dollars for its clients and offers a unique "no win, no fee" promise. Based in locations including Orange County, Los Angeles, Chicago, Las Vegas, and Phoenix, TorkLaw provides free case evaluations and is available 24/7 for consultations.

📋 Description

• Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction. • Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice. • Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange. • Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process. • Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously. • Transition the newly retained client to the team that will handle his/her case.

🎯 Requirements

• Bilingual (English/Spanish) is required • Ideally 1+ year of experience in a similar role, or equivalent education • Computer literate and proficient with standard off productivity software • Effective team player • Excellent interpersonal and communication skills • Strong organizational and multitasking abilities • A problem-solver the ability to handle challenging situations • Friendly and approachable demeanor • High school diploma or equivalent preferred • Previous experience in customer service or administration preferred

🏖️ Benefits

• Competitive salary plus generous bonus structure • 12 paid holidays annually • 10 paid vacation days annually • 6 paid sick days annually • Medical insurance • Optional dental, vision, and life insurance • 401(k) with a 4% fully vested safe-harbor company match • Regular team events, happy hours, team-building activities, and holiday parties • Company-issued laptop upgraded every 3 years- yours to keep afterward