Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
Outreach Concierge Navigator, Bilingual in Spanish
🕒 2 days ago
🌲 North Carolina – Remote
💵 $44.8k - $67.2k / year
⏰ Full Time
🟢 Junior
💬 Bilingual
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
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Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
📋 Description
• Provides in-market, specialized member support in respective market or region. • Conducts in-market member engagement including Welcome Calls, New Member Onboarding. • Ensures members have access to PCP and specialists to coordinate care. • Educates members on gaps in care and assists with scheduling provider appointments. • Resolves incoming calls concerning members’ eligibility, benefits, provider information, clinical, and pharmacy needs.
🎯 Requirements
• Minimum 1 year of customer service experience. • High School Diploma or GED. • Knowledge of ICD-10 and CPT codes. • Keyboard typing 40+ words per minute. • Effective written and oral communication skills. • Bilingual English/Spanish preferred.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work arrangements • Paid time off
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