Patient Enrollment Specialist, Bilingual Required

🕒 June 9

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Alopex

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

SaaS • B2B

<Alopex> Alopex is a cloud-hosted healthcare SaaS platform that provides remote care management, care coordination, and case management services across clinical programs such as chronic care management, transitional care, behavioral health integration, remote patient monitoring, and remote therapeutic monitoring. The company partners with physician practices, ACOs, health systems, skilled nursing/LTC, RHCs/FQHCs, Medicare Advantage plans and PACE programs to deliver licensed clinical teams, seamless EMR integrations, and outcomes-focused population health services that address social determinants of health and reduce readmissions. Named a Top Cloud-Hosted Healthcare SaaS Platform for 2025, Alopex emphasizes rapid deployment, flexible contracting, compliance, and measurable clinical outcomes.

📋 Description

• Conduct outbound and inbound patient calls to obtain program enrollment consents • Clearly explain program benefits, address patient questions, and overcome objections • Accurately document enrollment activities and consent records in the system of record • Maintain compliance with all documentation, scripting, and consent requirements • Meet or exceed individual enrollment productivity and quality standards • Model effective call techniques, scripting adherence, and patient experience best practices • Support onboarding and ongoing training for Enrollment Specialists • Provide peer mentoring, coaching, and real-time feedback • Reinforce enrollment standards, workflows, and documentation quality • Identify skill gaps and deliver targeted refresher training • Assist with schedule alignment to support enrollment demand and coverage • Partner with leadership to assess enrollment readiness and performance risks • Maintain and update training materials, scripts, and job aids as needed • Serve as a point of contact for enrollment-related training and process questions • Share best practices and performance insights with the Enrollment team • Contribute frontline feedback to improve enrollment workflows and patient experience • Support quality improvement initiatives tied to enrollment outcomes

🎯 Requirements

• Experience in patient enrollment, consenting, or similar patient-facing roles 2 plus years • Demonstrated success meeting enrollment productivity and quality benchmarks • Strong communication, coaching, and mentoring skills • Ability to balance hands-on execution with training responsibilities • Comfort providing constructive peer feedback • Prior experience supporting training or onboarding in a call-center or enrollment environment • Familiarity with healthcare compliance, documentation, and consent standards • Experience assisting with scheduling or capacity planning • Bilingual required

🏖️ Benefits

• Reliable and stable Internet • Quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions.