Member Service Representative, Bilingual

🕒 May 14

🇺🇸 United States – Remote

💵 $41.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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S3 Shared Service Solutions, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💸 Finance

🤝 B2B

🏦 Banking

Finance • B2B • Banking

S3 Shared Service Solutions, LLC is a credit union service organization (CUSO) that partners with credit unions to provide high-quality operational solutions and support. Their mission is to empower these credit unions to enhance member services, focusing on delivering exceptional service that secures the futures of their members. S3's offerings range from member service inquiries to loan management and compliance support, ensuring a world-class experience for credit union members.

📋 Description

• Answer high-volume inbound calls for English- and Spanish-speaking members and non-members • Navigate telephony, account servicing, CRM, knowledge base, and web-based application systems • Provide accurate information, resolve inquiries, and fulfill membership, banking product, service, and rate requests • Perform member verification and review accounts • Communicate company and credit union policies and procedures • Document interactions and outcomes in appropriate systems • Meet quality, schedule adherence, and productivity expectations in a queue-based contact center • Partner with management, vendors, and credit union partners to resolve complex issues and escalations • Support service requests, technical research, and issue resolution through email and internal messaging tools • Support specialized digital, card, or loan queues and process related transactions • Complete job-related projects and other duties assigned by management • Answer emails promptly and complete required annual training by deadlines • Maintain knowledge of department policies and procedures by monitoring updates and communications

🎯 Requirements

• Bilingual in English/Spanish; conversational Spanish with knowledge of basic banking/financial terminology preferred • 5 years of work experience, or a combination of relevant professional experience and education (Associate's Degree or higher), or applicable certifications may be considered • Experience involving direct customer engagement or relationship management required • Banking and/or fraud experience preferred • Previous experience as a team leader, mentor, coach, trainer, or supervisor is a plus • Experience using Microsoft Teams, Outlook, CRM platforms, and multiple systems/applications simultaneously preferred • Ability to use dual monitors is a plus • Proven ability to meet performance goals • Strong de-escalation skills, including clear documentation and appropriate handoffs • Ability to work independently, prioritize tasks, and maintain productivity • Excellent verbal and written communication skills • Comfort working in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance • Highly organized and detail oriented • Strong time-management skills • Ability to work well in a structured, procedure-driven environment

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off (PTO) starting at 20 days in your first year • Up to 11 paid holidays per year • 401(k) with employer match and discretionary contribution • Employee referral program • Employee assistance program (EAP) • Health & wellness program • Life and AD&D Insurance • Accidental Injury, Critical Illness and Hospital Care Insurance • Peer-to-peer recognition program • Employee Discount Program • Fully remote (work from home) • Training programs designed to support learning and development