Director of Forecast and Scheduling

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AnswersNow

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

📚 Education

💰 $11M Series A on 2023-02

Healthcare Insurance • Telecommunications • Education

AnswersNow is a company dedicated to providing virtual autism support for families everywhere. They offer ABA therapy on an engaging virtual platform, aiming to make support accessible without a waitlist, and they work with all major insurance carriers including Medicaid. The company tailors their evidence-based care to address the specific needs and priorities of each family. Their team includes board-certified behavior analysts (BCBAs) with extensive training, who provide one-on-one expert support through their proprietary digital platform, allowing for therapy sessions to be conducted in a family-friendly environment. AnswersNow's mission is to empower families with flexible, quality care and to make the world more inclusive for individuals with autism.

📋 Description

• Own forecasting strategy for clinical capacity by translating Marketing and Partnerships demand projections into BCBA headcount • Lead workforce planning and staffing models to ensure the right clinician capacity is in place to support assessments, client pairing, and ongoing service delivery • Oversee Forecasting and Scheduling Analysts responsible for assessment scheduling and BCBA-to-client matching, ensuring coverage, efficiency, and strong operational execution • Partner cross-functionally with Marketing, Partnerships, Clinical, and Operations leaders to align demand forecasts, capacity plans, and scheduling priorities with growth targets • Build reporting, processes, and planning rigor to improve forecast accuracy, optimize utilization, and proactively identify capacity risks, gaps, and scaling needs

🎯 Requirements

• Bachelor’s degree in Business, Analytics, Operations, Statistics, Healthcare Administration, Mathematics, or a related field; advanced degree preferred but not required • 6+ years of experience in workforce planning, forecasting, scheduling, capacity planning, operations analytics, or a related function; 2+ years of people leadership preferred. Director-level WFM and provider-capacity postings generally call for substantial experience, often 5–10+ years, including leadership • Strong experience building forecasting models, staffing plans, and schedules using historical trends, productivity assumptions, and projected demand • Strong analytical skills with the ability to interpret complex data, identify drivers, and turn analysis into operational recommendations. Comparable analyst and manager roles emphasize quantitative analysis, trend interpretation, and actionable recommendations • Experience with capacity planning, utilization analysis, coverage modeling, and schedule optimization • Advanced proficiency in Excel or Google Sheets; experience with BI/reporting tools and planning systems strongly preferred. Comparable roles commonly cite Excel, SQL, WFM platforms, and analytics tooling • Strong project management skills and the ability to lead cross-functional initiatives in a fast-paced environment • Strong communication and stakeholder-management skills, including the ability to present findings and recommendations to senior leadership • Experience in healthcare, telehealth, contact center, client operations, or other service-delivery environments with variable demand strongly preferred • Demonstrated ability to balance business performance with client experience and clinician experience.

🏖️ Benefits

• Fully remote – work from anywhere in the U.S. • Flexible hours with an async-friendly team culture