Senior Phlebotomist – Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $95k / year

⏰ Full Time

🟠 Senior

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Getlabs

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $20M Series A on 2022-02

Healthcare • Healthcare Insurance • Pharmaceuticals

Getlabs is a leading platform for at-home diagnostics, providing a convenient solution for patients to have their medical labs, vitals, and advanced diagnostics collected at home. By dispatching mobile phlebotomists, Getlabs partners with healthcare organizations to improve patient adherence and close gaps in care with nationwide availability. Patients can book appointments for home visits where Getlabs specialists will collect samples and deliver them to major labs like Labcorp and Quest for testing. This service offers a comfortable and efficient alternative to traditional lab visits, enhancing the patient experience while integrating seamlessly into existing healthcare workflows.

📋 Description

• Oversee operational performance, quality compliance, and leadership development across a multi-market region • Directly supervise, coach, and develop assigned teams; conduct weekly 1:1s and monthly performance check-ins • Audit adherence to Leader Standard Work, the 20/24 Rule, and call-out procedures; provide feedback and corrective coaching • Train and certify new Team Leads on LSW, routing, payroll/triplog audits, and quality assessment standards • Serve as the Tier 2 escalation point for operational, clinical, and patient issues • Own regional coverage planning, PRN pool strategy, cross-market staffing, and capacity forecasting • Review route optimization and next-day coverage plans; intervene in high-risk markets • Review and sign off on payroll, triplog, timecard, and expense submissions • Oversee regional inventory and equipment budgets; analyze supply usage and approve purchase orders and equipment requests • Analyze regional quality and performance data, identify root causes, and track action plans • Calibrate venipuncture assessments and SOP audits across teams • Lead corrective action and performance improvement plans with HR and Operations Management • Identify process gaps and recommend SOP, training, and workflow improvements • Prepare and present weekly and monthly regional performance reports • Partner with Recruiting on hiring; conduct final-round interviews and make hiring recommendations • Own regional onboarding and training plans; develop advanced clinical and leadership training • Serve as acting supervisor during absences and peak periods • Approve time-off requests, schedule changes, and overtime • Co-lead performance reviews and address employee relations concerns • Ensure compliance with OSHA, HIPAA, and state phlebotomy regulations; lead incident reporting and follow-up • Represent the region in leadership meetings and cascade company updates • Track regional labor costs, overtime, and mileage against budgets • Maintain targets for redraw rates, critical errors, NPS, market stability, Team Lead effectiveness, and team retention

🎯 Requirements

• 2+ years of leadership experience (team lead, supervisor, or similar role) in phlebotomy, mobile health, clinical laboratory, or field-based healthcare operations • Experience leading other leads or managing teams across multiple sites or markets • 5 years of phlebotomy experience is required • Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) • Expert knowledge of phlebotomy techniques, specimen handling, and safety and compliance standards (OSHA, HIPAA) • Demonstrated ability to coach, develop, and hold leaders accountable • Strong analytical skills; comfortable using data and reports to drive decisions • Proven track record in providing exceptional customer service • Strong communication skills, both written and verbal, including presenting to leadership • A disciplined, self-directed leader who can manage multiple markets and priorities • Comfortable with digital tools such as Slack, Google Workspace, and scheduling or routing software • Reliable transportation, clean driving record, and ability to pass a background check and drug screen • Ability to travel up to 40% for market visits, Team Lead development, onboarding, and field training • Mobile phlebotomy experience • Experience with route planning, dispatch, or workforce scheduling for field-based teams • Experience approving timecards, payroll, or expenses and managing supply inventory • Familiarity with Lean practices or Leader Standard Work

🏖️ Benefits

• Medical, dental and vision insurance options • Flexible vacation • Competitive annual salary ranging $80,000-$95,000