Sales Specialist – Patient Support Coordinator

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shapely

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

Consulting • Food & Beverage • Healthcare

Shapely is a telehealth company focused on providing affordable weight loss solutions guided by medical experts. They offer personalized weight loss programs that include access to expert consultations, prescription medications, and ongoing support through their app. Shapely's approach emphasizes a whole-person view of weight loss, aiming to improve overall health and well-being.

📋 Description

• Call and follow up with prospective patients who have expressed interest in Shapely • Educate prospective patients on Shapely's program, physician-led model, and GLP-1/GIP weight loss medications • Explain insurance eligibility basics and general coverage considerations for weight loss medications • Guide leads through enrollment and schedule initial appointments • Manage the lead pipeline in the CRM, tracking follow-ups and conversion status • Meet or exceed targets for outbound calls, conversions, and scheduled appointments • Re-engage warm leads who have not yet enrolled and answer outstanding questions • Partner with Prior Authorization and Concierge teams to ensure smooth patient handoffs • Relay objections, questions, and friction points to leadership to refine messaging and processes

🎯 Requirements

• Previous experience in a sales, telesales, or outbound call role, with a track record of meeting conversion targets • Comfortable educating prospects on insurance eligibility and medication coverage basics • Persuasive, consultative communication style that builds trust quickly over the phone • Resilient and self-motivated when working through a high-volume outbound pipeline • Previous experience in a similar role, preferably in a healthcare or telehealth environment • Technologically proficient; training provided on Zoom Phone, the CRM platform, and EHR • Friendly and approachable with exceptional customer service skills • Quick learner, able to grasp the nuances of the business • Knowledge of HIPAA, PHI, and patient privacy; training provided • Exceptional command of English, written and verbal • Exceptional communication skills and ability to empathetically engage with patients • Strong organizational and problem-solving abilities • Great team player • Passion for health and wellness and commitment to Shapely's mission • Ability to work in the Los Angeles time zone

🏖️ Benefits

• Remote role • Competitive USD pay