Sales Specialist – Patient Support Coordinator

🕒 3 days ago

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Shapely

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Shapely is a telehealth company focused on providing affordable weight loss solutions guided by medical experts. They offer personalized weight loss programs that include access to expert consultations, prescription medications, and ongoing support through their app. Shapely's approach emphasizes a whole-person view of weight loss, aiming to improve overall health and well-being.

📋 Description

• Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely. • Educate leads on our program, our physician-led model, and how GLP-1/GIP weight loss medications work. • Explain insurance eligibility basics and general coverage considerations to set accurate expectations. • Guide interested leads through enrollment and schedule their initial appointment. • Manage your pipeline of leads in the CRM, tracking follow-ups and conversion status. • Meet or exceed targets for outbound calls, conversions, and scheduled appointments. • Re-engage warm leads who haven't yet enrolled to answer outstanding questions and move them forward. • Partner with our Prior Authorization and Concierge teams to ensure a smooth handoff once a patient enrolls.

🎯 Requirements

• Advanced, fluent English — spoken and written. • Proven experience in sales, telesales, or outbound calling, with a track record of meeting or exceeding conversion targets. • A persuasive, consultative communication style that builds trust quickly over the phone. • Comfortable explaining insurance eligibility and medication coverage basics to set accurate expectations. • Resilient and self-motivated when working through a high-volume outbound pipeline. • Strong organizational and problem-solving skills, with a friendly, empathetic, customer-first approach. • A reliable remote setup: stable high-speed internet and a quiet, private space for calls. • Previous experience in a healthcare or telehealth environment, or a similar patient-facing role. (Nice to Have) • Knowledge of HIPAA, PHI, and patient privacy (training also provided). (Nice to Have) • Experience with Zoom Phone, CRM platforms, or EHR systems (training also provided). (Nice to Have) • A genuine passion for health and wellness and alignment with Shapely's mission. (Nice to Have)

🏖️ Benefits

• 7–10 USD per hour. • Contractor role. • Fully remote. • Full-time position. • Career growth and a supportive team culture!