Underwriting Support Specialist

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🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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MDD Forensic Accountants

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1933

💸 Finance

Finance • Insurance • Consulting

MDD Forensic Accountants is a forensic accounting firm specializing in business valuations, shareholder disputes, and economic damage quantification. With over 40 offices globally, MDD provides expertise across a wide range of industries, delivering services to insurance companies, law firms, governments, and individuals. Their services include business interruption, lost profits, fraud investigations, and more, making them a trusted advisor for sound financial decision-making.

📋 Description

• Conduct structured telephonic medical history interviews with insurance applicants in a professional, compliant, and empathetic manner • Gather detailed information related to: medical history, conditions, treatments, and medications, lifestyle factors including tobacco, alcohol, and hazardous activities, and occupational, financial, and income-related information • Probe appropriately to clarify incomplete, inconsistent, or unclear information • Accurately document interview responses within underwriting systems and workflows • Maintain professionalism and confidentiality during sensitive health-related discussions • Review applications for missing or incomplete information prior to applicant interviews • Order, coordinate, and track underwriting requirements including: attending Physician Statements (APS), paramedical exams and laboratory requirements, prior or concurrent application data and supplemental questionnaires and follow-up documentation • Monitor outstanding requirements and proactively follow up to avoid processing delays • Ensure cases are complete, organized, and underwriting decision-ready • Partner closely with underwriters to: clarify case details, identify outstanding requirements and escalate complex or unusual findings • Communicate with agents, applicants, medical vendors, and internal stakeholders to obtain necessary information • Maintain alignment with underwriting guidelines, service expectations, and workflow standards • Maintain high standards of accuracy, documentation quality, and regulatory compliance • Follow established interview protocols, underwriting procedures, and workflow processes • Participate in quality reviews, coaching, and continuous improvement initiatives • Ensure confidentiality and proper handling of sensitive applicant information

🎯 Requirements

• 2+ years of experience in either: insurance, healthcare and/or financial services • Call center or customer-facing phone environments • Strong verbal communication and active listening skills • Ability to manage sensitive medical or personal conversations professionally • Strong attention to detail and documentation accuracy • Comfortable working within structured systems and workflows • Strong organizational and time management skills • Experience supporting life, disability, or long-term care insurance underwriting (preferred) • Familiarity with medical terminology (preferred) • Experience with underwriting, case management, or policy administration systems (preferred) • Prior tele-interviewing or insurance intake experience (preferred)

🏖️ Benefits

• Medical, dental, and vision plans to support your health and that of your family • A 401(k) plan with employer matching • Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees • Paid holidays • Life insurance and short-term and long-term disability coverage