Associate Specialist, Customer Support

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $59.1k - $93k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Maintain deep expertise in end-to-end operational processes across Customer Care, Customer Master Data, Pricing, and AR/Collections • Drive continuous improvement by identifying systemic inefficiencies, shaping process standardization, and influencing scalable solutions • Follow standard operating procedures (SOPs) and ensure compliance with defined processes • Maintain and validate customer and operational data to support accurate business execution • Utilize CC360 (Service Cloud) and Genesys for daily work activities • Collaborate with internal teams including Customer Care, Finance, Pricing, eCommerce, and Logistics • Assist in tracking and updating predefined KPIs and reports • Identify opportunities for minor process improvements or efficiency gains

🎯 Requirements

• High School diploma or equivalent, Bachelor’s degree preferred • 3 years of relevant experience in customer service, operations, or related field • Strong attention to detail and organizational skills • Basic problem-solving and analytical capability • Effective communication and teamwork skills • Proficiency in Microsoft Excel (basic data handling and reporting) • Exposure to CRM or customer service platforms (e.g., Service Cloud, Genesys) preferred • Familiarity with customer data, billing, or operational workflows preferred • Interest in data analytics, KPIs, and process improvement

🏖️ Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family) • retirement benefits, including 401(k) • paid holidays • vacation • compassionate and sick days