Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Pennsylvania, +1 more states – Remote

🌵 Arizona – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care • Coordinate and schedule medication shipments to ensure timely delivery • Provide updates on order status and answer questions clearly and accurately • Support payment collection or co-pay assistance when applicable • Transfer calls to appropriate departments when specialized support is needed • Use sound judgment to resolve customer concerns and de-escalate challenging situations • Maintain accuracy and efficiency while meeting performance and quality expectations • Adapt to changing processes, systems, and patient needs in a fast-paced environment

🎯 Requirements

• At least 6 months of customer service experience • High school diploma or equivalency • Strong verbal communication skills and ability to explain information clearly • Demonstrated ability to work in a fast-paced, high-volume call environment • Reliable internet access and a distraction-free home workspace • Ability to attend and complete full training without absences

🏖️ Benefits

• Comprehensive benefits package designed to support health, financial security, and work-life balance • Opportunities to grow your career within the company • Advancement into specialized roles, leadership positions, and other areas across the organization