Personal Lines Customer Service Representative

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service. • Assist customers in servicing accounts; respond to inquiries in a timely and professional manner. • Navigate a variety of online carrier platforms; assist and train customers in same. • Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly. • Run wildfire and brush mapping reports. • Process non coverage related policy endorsements. • Distribute general email inquiries to appropriate staff members. • Direct phone inquiries to appropriate staff members as needed. • Pursue a program of personal and professional development.

🎯 Requirements

• Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience • Proficient with MS Office • Exceptional telephone demeanor • Working knowledge of carrier websites (Preferred) • Experience with Agency Management Software Systems (Preferred)

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.