Customer Experience Associate

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🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Ollie

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

🛍️ eCommerce

B2C • eCommerce

Ollie is a pet food company that specializes in providing high-quality, human-grade food for dogs. Their products are made from whole, carefully sourced meats, fruits, vegetables, and grains with no artificial flavors, by-products, or harmful fillers. Designed to offer balanced and science-led nutrition, Ollie's meals are formulated by veterinarians to cater to all life stages of dogs. Their food is minimally processed and crafted in the U. S. facilities, ensuring premium quality and safety standards.

📋 Description

• Represent the Ollie brand voice to our current and prospective customers • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more! • Accurately track and monitor customer feedback and interactions • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience. • Help to develop agents not only in their KPIs and role but their career development. • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

🎯 Requirements

• Bachelor’s Degree from an accredited four-year college or university. • Previous experience in customer-centric roles (retail, food service, etc.) • Experience with pets or health-foods preferred • Experience with Gladly or a similar platform a plus • Interest in working in a pet-friendly, fast-moving environment

🏖️ Benefits

• Competitive hourly salary and an annual bonus potential • Sponsored 401k program with employer match up to 4% • Comprehensive health coverage including medical, dental and vision • Paid parental leave • 1-week paw-ternity leave for new dog parents • Ollie subscription for one dog • Inspiring pack members!