Bilingual Customer Experience Specialist

🕒 June 11

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Signet Jewelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.

📋 Description

• Provide professional, courteous, and appreciative assistance on every phone call • Offer exceptional, personalized solutions tailored to each customer’s needs • Maintain accurate records of interactions and transactions • Confidently multitask: document, research, and engage with customers in real time • Demonstrate strong phone etiquette and represent Signet positively at all times • Meet or exceed production, call-efficiency, schedule-adherence, and quality expectations • Manage escalated concerns with empathy, patience, and professionalism

🎯 Requirements

• Previous experience in customer service or customer support • Strong verbal and written communication skills in English and Spanish • Ability to multitask with accuracy and attention to detail • Comfortable with data entry, Microsoft Word, Excel, and basic math • Analytical mindset to interpret feedback and drive continuous improvement • Bilingual skills (especially Spanish) are a plus

🏖️ Benefits

• Competitive starting pay of $16.50/hour, plus opportunities for seasonal overtime • Employee discounts • Spanish bilingual pay differential available (must pass an oral and written proficiency test) • Up to 6 weeks of paid training, plus ongoing coaching and development • Cross-training opportunities (e.g., chat support) • Earn referral bonuses when people you refer complete 60 days • Comprehensive medical, dental, and vision insurance to cover you and your family • Generous 401(k) contribution after just one year to help secure your financial future