Associate Operations Support Specialist II

🔥 9 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $27 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Mainspring Energy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

⚡ Energy

Energy • Clean Technology • Renewables

Mainspring Energy is a pioneering energy technology company that develops high-efficiency power generation solutions. Their flagship product, the Mainspring Linear Generator, delivers reliable local power at any scale and is designed for flexibility to utilize increasingly cleaner fuels as they become available. Mainspring is committed to advancing the energy landscape by promoting local power generation, enhancing resilience, and reducing carbon emissions, all while providing cost-effective solutions for a diverse range of applications, including commercial, industrial, and utility projects.

📋 Description

• Monitor system alerts and notifications during assigned overnight shifts • Follow established troubleshooting protocols to address issues • Execute problem-solving actions based on provided flowcharts • Restart hardware systems or escalate issues to senior engineering staff as needed • Maintain detailed logs of alerts and actions taken • Ensure all issues are resolved within the allotted time or escalated appropriately • Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

🎯 Requirements

• A Bachelor's degree in a related field is preferred • Previous experience in operations, dispatch, or customer support roles • Basic technical aptitude; prior experience with dashboards or similar systems is a plus • Experience working overnight shifts or in similar roles is an advantage but not required • Familiarity with troubleshooting hardware and software systems and technology • Ability to follow detailed instructions and processes • Strong problem-solving skills with a focus on execution • Attention to detail and the ability to work independently • Excellent communication skills • Ability to manage multiple tasks and prioritize in a fast-paced environment • Willingness to provide flexible shift coverage, supporting team members during vacations or absences

🏖️ Benefits

• pre-IPO stock options