Customer Experience Associate

Job not on LinkedIn

🕒 August 4

🏄 California – Remote

🏄 California – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 44%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 98 days.
• Reposted once.

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Thuma

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

Retail • eCommerce

Thuma is a company that specializes in designing and selling high-quality bedroom furniture and accessories. Their product line includes beds, mattresses, dressers, shelving, bedside tables, seating, bedding, bath items, rugs, and amenities. Thuma emphasizes sustainable and eco-friendly materials, offering products such as the Classic Bed and Hybrid Mattress. They provide a flagship store experience in NYC, with options for virtual appointments to assist customers in selecting the right products. The brand is known for its mindful design and elevated aesthetics, catering to consumers seeking timeless and sustainable home furnishings.

📋 Description

• Address customer inquiries promptly and accurately within the SLA • Deliver 6-star customer experiences through email, phone, and social media • Track order statuses and resolve service issues • Coordinate with shipping carrier companies as needed • Collaborate with cross-functional teams to find solutions and exceed customer expectations • Maintain detailed and accurate customer interaction records • Flag trends and identify opportunities for improvement • Stay current on products, services, policies, pricing, delivery times, and marketing promotions • Build brand loyalty and drive revenue • Meet individual and team goals and metrics weekly • Be present and communicative on Slack and email • Report emerging issues to the CX team manager • Perform other related duties assigned by management

🎯 Requirements

• 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role • Strong communication skills with an inquisitive nature • Proficiency in working cross-functionally • Availability to work occasional holidays • Ability to work weekends • Familiarity with Shopify and Gladly is a plus

🏖️ Benefits

• 401(k) program with company matching up to 6% of contributions • Comprehensive medical, dental, and vision coverage with generous employer contributions • 100% paid parental leave • Company-sponsored One Medical and WellHub memberships • Employee stock option plan • Select paid holidays, including key company closure days • Holiday pay when working on designated holidays • 40% off almost all Thuma products • $100 per month cell phone stipend • Up to $150 per month commute reimbursement for commuting to the office • Complimentary product credit upon joining, valued at up to $3,000

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