Customer Care Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zelis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

💸 Finance

💰 $20.1M Venture Round on 2020-01

Healthcare Insurance • Finance

Zelis is a company committed to transforming the healthcare financial experience by providing comprehensive solutions across the healthcare system. They work with payers, providers, and members to optimize healthcare networks, manage claims, and facilitate seamless payments. Zelis focuses on harmonizing the healthcare financial landscape with purpose-built solutions that address issues like payment integrity, compliance, and member engagement. The company leverages technology and industry expertise to help their clients save costs, improve administrative efficiency, and enhance the overall healthcare experience. Known for its flexibility and strong partnerships, Zelis supports a wide range of healthcare stakeholders, including health plans, hospitals, dental practices, and insurance carriers.

📋 Description

• Handle moderately complex customer issues that require deeper product knowledge, multi-step troubleshooting, or coordination with other departments. • Serve as a resource for other representatives, providing guidance, informal coaching, and support in resolving customer inquiries. • Analyze customer interactions to identify patterns or recurring issues, and proactively suggest improvements to scripts, workflows, or FAQs. • Ensure accurate and complete documentation of customer cases, including resolution steps, follow-up actions, and feedback for quality assurance. • Collaborate with internal teams such as billing, technical support, or fulfillment to resolve cross-functional issues impacting customer experience. • Contribute to process improvement initiatives, including pilot testing new tools or procedures and providing feedback to supervisors.

🎯 Requirements

• HS Diploma & 1-3 yrs • Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents. • Demonstrates advanced organizational and documentation skills across multiple concurrent projects. • Communicates effectively with cross-functional teams and stakeholders. • Proficient in Microsoft Office Suite and adept at learning and applying new tools and technologies. • Detail-oriented with strong analytical and problem-solving abilities. • Works independently with minimal supervision and contributes actively to team success. • Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

🏖️ Benefits

• Health insurance • Professional development