Customer Service Representative – Wholesale, Specialty

🕒 June 12

⛰️ Colorado, Utah, +1 more states – Remote

⛰️ Colorado – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $40k - $50k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Stio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

👥 B2C

👗 Fashion

🛒 Retail

B2C • Fashion • Retail

Stio is a brand that designs and sells high-performance outdoor apparel for men, women, and kids. Founded by Stephen Sullivan, the company offers a wide range of clothing, footwear, and accessories suitable for various outdoor activities such as skiing, snowboarding, hiking, running, biking, fishing, and paddling. Based in the mountains, their collections focus on both functionality and style, catering to lifestyle needs and challenging outdoor environments. Stio also engages in collaborative projects with other brands and prioritizes environmental stewardship and the renewal of used apparel through its Stio Second Turn initiative.

📋 Description

• Serve as the primary point of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance. • Manage the full order book: enter seasonal POs and special orders, process pre-season, at-once, and backorders, and ensure accurate fulfillment. • Communicate proactively with accounts on order book management — availability, delivery timelines, allocation issues, and swap recommendations. • Keep Elastic up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform. • Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through. • Manage all returns, exchanges, and warranties for the wholesale channel. • Coordinate with NRI warehouse contacts to ensure ordered product arrives at each location on time and in full; attend bi-weekly NRI meetings. • Participate in weekly Sales Team meetings with updates on channel business, priorities, and action items. • Generate seasonal sales reports for each assigned wholesale partner to support account growth planning. • Produce accurate, analytical channel reports from Elastic and seasonal reporting from NetSuite. • Own and update SPS reporting and assist with asset creation including UPC lists, imagery, and catalogs. • Maintain shared files, sales tools, and product information across systems. • Maintain a working knowledge of Stio's full product line from season to season. • Work cross-functionally with Planning and Operations on fulfillment and inventory matters.

🎯 Requirements

• 1+ year of account management, customer service, or relevant wholesale/retail experience. • Excellent organizational and time management skills — you can juggle multiple accounts and competing priorities without dropping the ball. • Strong written and verbal communication skills; professional, warm, and solution-oriented. • Proficiency in Microsoft Office Suite required; Google Workspace preferred. • Demonstrated ability to learn and adopt new systems quickly. • Experience with NetSuite, Elastic, or SPS Commerce is a strong plus. • Background in wholesale apparel or outdoor industry is preferred but not required. • Attention to detail and genuine interest in solving for customer needs.

🏖️ Benefits

• Medical, Dental Vision plans • Company Paid Long Term Disability • Employee Assistance Programs • 401k with Match • Generous paid time off policies • Gear test, perks and more