Solace
1 - 10 employees
⚕️ Healthcare Insurance
🧘 Wellness
🌍 Social Impact
Healthcare Insurance • Wellness • Social Impact
Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.
Customer Experience Manager
Job not on LinkedIn
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $85k - $105k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Solace
1 - 10 employees
⚕️ Healthcare Insurance
🧘 Wellness
🌍 Social Impact
Healthcare Insurance • Wellness • Social Impact
Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.
📋 Description
• Learn the Solace systems, tools, and technology • Use resources to provide world-class CS to clients and advocates • Gather and track feedback to improve customer experience • Build strong relationships with clients and advocates • Take action based on feedback received • Resolve client and advocate inquiries via phone, email, and chat
🎯 Requirements
• Empathy deepened by rigor • A track record of managing CX or support teams in a high-growth, high-stakes environment • Obsessive attention to detail • Technical fluency • A troubleshooting mindset • Feedback fluency • Comfort with emotional volatility • Bias for action • Startup reflexes
🏖️ Benefits
• Offers Equity
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