Customer Onboarding, Support Executive

🕒 July 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Let's Do This

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

✈️ Travel

⚽ Sports

Hospitality • Travel • Sports

Let's Do This is a platform that helps individuals find, book, and share memorable sporting events experiences such as running, cycling, triathlons, and swimming. The company strives to inspire people to challenge themselves through various sporting events, offering a wide range of options from casual runs to intense ultramarathons. With a focus on accessibility and community, Let's Do This provides a best price guarantee and is an official booking partner for many events, ensuring high customer satisfaction. They aim to inspire people to discover amazing places, people, and communities through sports, whether for competition or fun.

📋 Description

• Act as the primary operational contact and product expert for Event Organizers • Manage support requests from investigation through resolution • Troubleshoot platform and workflow issues • Help organizers configure event builds, registration settings, pricing, ticketing, and platform workflows • Provide hands-on support during build, launch, and live event phases • Communicate issues, workarounds, and next steps to organizers • Log, triage, and escalate bugs while keeping organizers informed • Support race-day preparation and operational planning • Create and execute event runbooks and operational checklists • Provide on-the-ground support at selected events when required • Train organizers, staff, or volunteers on workflows and tooling • Improve documentation, templates, and self-serve organizer resources • Share organizer feedback and operational insights with Product, Engineering, and internal teams • Partner with Account Managers and cross-functional teams to ensure organizer success • As platform expertise develops, support new organizers from kickoff through Go Live, review event builds, and run training sessions

🎯 Requirements

• 3–5 years in support or operations roles, ideally in SaaS • Strong communication and organizational skills • Experience with support and project management tooling such as Intercom, Notion, Asana, or similar • Curiosity about AI and automation • Ability to prioritize, context-switch, and manage high volumes of work without losing quality • Ability to identify patterns and turn one-off fixes into scalable solutions • Calm under pressure and comfortable in fast-paced environments • Focus on efficiency, quality, and continuous improvement • Process-oriented and proactive • Willingness to work weekends when required for events, with a minimum of 5 per year • Must already be based in and authorized to work in the United States • No relocation or visa sponsorship available

🏖️ Benefits

• Fully remote work arrangement • Full-time employment • Travel to selected events when required • Opportunity to take on onboarding and implementation responsibilities • Work with Product, Engineering, Design, Operations, and Account Management teams