Get Well
201 - 500 employees
Founded 2001
⚕️ Healthcare Insurance
☁️ SaaS
Healthcare Insurance • SaaS
Get Well is a digital whole health platform designed for enterprise healthcare solutions, focusing on enhancing patient engagement and experience across various touchpoints in the healthcare journey. The company offers a robust suite of tools, such as Get Well 360, which aims to activate, engage, and retain patients not only at points of care but also within their communities. Get Well's solutions are intended to improve the patient experience, support health equity, and transform care delivery for diverse groups including healthcare systems, government, and international providers. The platform provides interactive patient care, smart room experiences, and health plan solutions, all while ensuring high standards of security and interoperability. With a focus on holistic patient activation and care, Get Well is committed to empowering individuals and healthcare organizations to thrive.
Director, Solution Enablement
🕒 May 29
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Get Well
201 - 500 employees
Founded 2001
⚕️ Healthcare Insurance
☁️ SaaS
Healthcare Insurance • SaaS
Get Well is a digital whole health platform designed for enterprise healthcare solutions, focusing on enhancing patient engagement and experience across various touchpoints in the healthcare journey. The company offers a robust suite of tools, such as Get Well 360, which aims to activate, engage, and retain patients not only at points of care but also within their communities. Get Well's solutions are intended to improve the patient experience, support health equity, and transform care delivery for diverse groups including healthcare systems, government, and international providers. The platform provides interactive patient care, smart room experiences, and health plan solutions, all while ensuring high standards of security and interoperability. With a focus on holistic patient activation and care, Get Well is committed to empowering individuals and healthcare organizations to thrive.
📋 Description
• Lead service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education. • Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support. • Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality. • Identify systemic service delivery gaps and drive organizational improvements in partnership with Client Operations leadership. • Partner with Product, Engineering, Implementation, and Support leadership to improve product usability and service delivery effectiveness.
🎯 Requirements
• 8+ years of experience in customer success, service delivery, or customer operations in a SaaS or healthcare technology environment • Proven experience building scalable service delivery operations • Strong strategic, operational, and leadership capabilities • Executive presence and ability to influence cross-functional stakeholders.
🏖️ Benefits
• exceptionally generous paid time away from work • a variety of paid leave programs • savings opportunities with 401(k) and incentive plans • internal education programs • full array of health benefits • fitness reimbursement • cell phone subsidy • casual offices with snacks and drinks • peer recognition programs • health advocacy and employee assistance programs • chili cook-offs • pet insurance (yes, really) and so much more • an environment that supports YOU.
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