Manager, Solution Enablement

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Get Well

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Get Well is a digital whole health platform designed for enterprise healthcare solutions, focusing on enhancing patient engagement and experience across various touchpoints in the healthcare journey. The company offers a robust suite of tools, such as Get Well 360, which aims to activate, engage, and retain patients not only at points of care but also within their communities. Get Well's solutions are intended to improve the patient experience, support health equity, and transform care delivery for diverse groups including healthcare systems, government, and international providers. The platform provides interactive patient care, smart room experiences, and health plan solutions, all while ensuring high standards of security and interoperability. With a focus on holistic patient activation and care, Get Well is committed to empowering individuals and healthcare organizations to thrive.

📋 Description

• Lead frontline service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education • Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support • Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality • Identify recurring customer issues and partner with internal teams to implement scalable solutions • Ensure customers are effectively enabled to use the software within their operational workflows • Deliver workflow education, training, and best practices to drive adoption and utilization • Identify adoption risks and implement improvement plans • Drive consistent execution of service delivery playbooks and standard operating procedures • Partner with Solution Enablement Leadership Product to escalate systemic issues and improve product performance • Provide frontline customer insights to inform product enhancements and roadmap prioritization

🎯 Requirements

• 5–8 years of experience in customer success, service delivery, technical support, or client operations in a SaaS environment • Experience managing enterprise or healthcare technology customers preferred • Strong operational and organizational skills • Excellent communication and leadership skills • Ability to manage multiple priorities in a fast-paced environment • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

🏖️ Benefits

• exceptionally generous paid time away from work • a variety of paid leave programs • savings opportunities with 401(k) and incentive plans • internal education programs • full array of health benefits • fitness reimbursement • cell phone subsidy • casual offices with snacks and drinks • peer recognition programs • health advocacy and employee assistance programs • chili cook-offs • pet insurance (yes, really) and so much more