Customer Fulfillment Manager

🕒 5 days ago

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Own cost classification, billing and collections for assigned customer portfolio • Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics • Manage project controls for outages within assigned customer base • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing • Be responsible for the distribution and collection of Customer Feedback surveys • Update and maintain input in GE’s OneSteam ERP system • Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

🎯 Requirements

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) • Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role • Knowledge & experience within the power generation services, industrial, manufacturing industry • Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages • Strong quality background • Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/or PowerMax/OneSteam • Proficient in IT systems with ability to learn and adapt to new systems quickly • Good financial knowledge and commercial/contractual experience • Demonstrated communication & organizational skills • Strong interpersonal skills • Must have legal authorization to work in Canada for Canadian-based positions.

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off