Customer Success Manager – Controls, NAM

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Managing and developing strong relationships with existing contractual customers • Generating controls aftermarket services growth in the existing contractual customer base • Primary point of contact ensuring product and service value in customer business goals • Driving growth in contractual base with existing and next generation of Controls Lifecare Service (CLS) • Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy • Own and manage contract setup, delivery, and financials (Revenue & CM) • Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development • Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS • Execute comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback • Act as the first point of contact for all contract and customer-related issues • Develop and maintain technical knowledge to educate customers on product and service value, driving CLS upsell opportunities • Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services • Provide continuous insight and relay the voice of the customer to internal teams

🎯 Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience) • 6+ years experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management • 50% travel • Strong oral and written communication skills • Strong interpersonal and leadership skills • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs/projects • Ability to document, plan, market, and execute programs • 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management • 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering • High proficiency with computer tools (MS Office suite)

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off