Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Engage with customers as a technical consultant and advisor during the post-sales process • Provide technical, architectural, solution, and best-practice guidance • Drive measurable business outcomes leading to product adoption, renewal, and expansion • Align with Account Executives, Solutions Architects, and Renewals Managers to provide customer-facing subject-matter expertise • Develop solution-based programs customized to individual customer needs • Develop and collaborate on customer workshops, demos, and other enablement • Maintain specialty competency in technologies related to GitLab’s market focus through training, certification, and creation of reusable working examples • Continuously improve professional skills through training, reading, mentorship, and team learning

🎯 Requirements

• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields • Specialization in GitLab use cases, including guidance and enablement for large enterprise organizations • Technical experience in development or systems engineering • Ability to communicate clearly and concisely about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions • Demonstrated ability to become a trusted technical advisor to customer and business leaders • Exceptional verbal, presentation, and written communication skills • Excellent time management and ability to work with several different teams simultaneously • Alignment with GitLab values and willingness to work in accordance with those values • Willingness to travel if needed and comply with the company’s travel policy

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support