Senior Manager, Engagement Management

🕒 March 30

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Lead a team of Engagement Managers focused on Professional Services consultative selling. • Accountable for Professional Services bookings goals within area of responsibilities covered by their Engagement Management team (EMEA). • Responsible for timely and accurate weekly bookings forecast within area of responsibility. • Help distribute customer opportunities evenly across team members ensuring geographic or segment coverage. • Collaborate with other managers, socializing and gaining agreement on strategic proposals, and executing strategies. • Provide strategic proposals to leadership to organize and align the Engagement Manager team with the Sales/CS organizations. • Remain knowledgeable and up-to-date on GitLab releases. • Coach team members on pipeline generation, opportunity prioritization, SFDC hygiene, discovery, scoping, estimation, SOW creation, negotiation and closing processes. • Provide guidance to Engagement Managers to help resolve negotiations leveraging win-win and give-to-get methodologies. Take ownership of resolving negotiations that are at an impasse • Align with Sales Leadership within territory to provide forecast updates. • Build and maintain a development plan to ensure Engagement Managers are enabled to understand the GitLab product and features, the value selling approach, and current processes/tools used to be effective in their roles. • Continuously assess team capacity to inform hiring plan. • Foster an environment where team members are motivated and enabled to contribute to continuously improving the Professional Services sales process: proactive services positioning, SKU selling vs custom scoped engagements, scaling the PS selling motion, etc.. Ensure these process improvements are aligned with global PS sales strategy. • Work closely with the Professional Services Delivery, Sales, Ecosystems Partners, and Product teams to develop common patterns into estimation and engagement proposal standards. • Coach team members on continuous improvement mindset, including their responsibility to bring ideas or challenges to the practice team for consideration.

🎯 Requirements

• Experience managing, leading, and/or delivering professional services or customer success. • Experience working in professional services sales • Experience with a subscription-based business model, delivering on-premises and SaaS solutions. • Experience partnering with Account Executives, presenting solutions, and implementation methodology during a sales process • Ability to use GitLab

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support